Cancellation Policy

Last Updated: May 2026


1. Automated Monthly Card Subscriptions

If you selected the automated recurring collection tier (R300/pm), your card is systematically processed via our payment gateway at the start of each month cycle from February through November.

  • Self-Service Cancellation: Parents hold complete control and can stop their plan entirely at any stage. Every single automated payment transaction receipt sent directly to your inbox contains a secure, one-click cancellation tracking link.
  • Notice Window: To avoid automated debit authorizations on the upcoming month cycle, cancellations should ideally be logged via the link at least 5 business days before the next monthly run.

2. Manual Bank Transfers (EFT)

For parents choosing the traditional month-to-month manual transfer route, there are no structural contract files holding you down. If a child stops attending, simply do not make any further manual transfers or send proof of payment notifications.

3. Upfront Yearly Plan Cancellations

The upfront discounted rate of R2500 represents a flat commitment for the complete 10-month academic window. Early termination requests submitted halfway through the calendar cycle will not trigger pro-rata distributions or partial cash paybacks under any conditions due to our firm slot-allocation policies.